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In This Issue
HealthCare Stimulus Overdose
Health Care Heroes
Digital Extortion: 'Ransomware' Tightens its Grip
TechTips: Save Early and Save Often
Financial Penalties for Failure to Implement EHR
TechTips: Spam Management
PQRI Feedback Report
Delay Tactics: 60 Day Winter Freeze
Important changes to eRX program for 2010
MedNetwoRx Changes 
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TopQuarterly Newsletter  Q1, 2010
Dear Greg,

     

Welcome to the first MedNetwoRx newsletter for 2010!  We have a number of updates, improvements and offerings planned as we embrace the new year, including updates to our customer support systems, help with insuring your doctors take advantage of the "meaningful use" from an EMR stimulus perspective, and more technical tips that should help you both at the office and at home. 

 

As always, if you have any suggestions on topics that you want have more information on, or things that you want us to cover please let us know.

 

Thanks,

 

 
-MedNetwoRx

 
Article6HealthCare Stimulus Overdose
 

Are you overwhelmed with all the talk about the healthcare stimulus?   Are you lost in the ever changing rules and regulations, and discussions on meaningful use, certified EHR, eligible professionals?  Is the tidal wave of new acronyms about to wash you ashore? 

 

Fortunately there is an ocean of information available to you to help you wade the waters, and most software vendors offer their own menu of educational opportunities.  Below are a couple of  recorded webcasts as examples of what is out there.  Are all free, and are available for unlimited viewing unless otherwise noted.  Each requires a minimum input of your professional contact information.

 

We will continue to provide information as the Proposed Rules are developed.  If you would like to speak with someone regarding any questions you might have, please open a ticket with the help desk and someone from our Clinical Solutions department will be happy to call you.

  

Allscripts offers an excellent online webcast on the Proposed Rules for Meaningful Use, and once you have provided login information, you can return to view the webcast again until April 14th. (1 hr)

 

Click here to register 

 

Modern Healthcare offers this webcast entitled "The Search for Meaning--and Money--in 'Meaningful Use' Regulations (1 hr 15 min)

 
Click here to register 
 
 
website_upgradesWebsite Upgrades
 
We are excited to announce some upcoming additions to our website.  It is our hope that these additions will help foster a greater connectivity between us and our most precious asset, you.
 
After reviewing our open suggestion fields in our customer satisfaction surveys, we have redesigned our site to not only improve your web experience, but give you quick access to the tools and information that you need. With this newly designed website, you'll discover that finding product information and support tools has never been easier!Chat_link
  
In addition to ease of use, we've implemented the following new technologies to better and more efficiently support our clients.
·         Online Live Support Chat
o   Will allow users to create support requests via chat.
·         Online Self Service Account Password Resets
o   After initial enrollment, this service will allow users to change and reset their network password online, as opposed to calling into Support.
·         New and Improved Online Remote Support.
o   We've updated our online remote support client to make it faster and more efficient.  Additionally, it is now fully integrated with the Online Live Support Chat.
 
We've even added an archive of older newsletters in case you want to look up an older article we ran.  We hope you'll enjoy the new site, and as always we welcome your comments and suggestions.  Please let us know if there is anything we can do to make contacting us easier.
 
Health Care Heroes
Article1  

Even in times of economic strife the spirit of materialism is hard at work, corrupting the hearts and minds of some who might otherwise be our most productive citizens.  The amount of creativity, intuition, and dedication that is involved in committing high level fraud or similar crimes is bordering on genius level.  However through events beyond our control these people, in true melodrama fashion, have become villains preying on the weak, helpless, and in some cases, the dead. 

            

Our government (specifically the FBI) has recently taken up the role of the caped crusader against the supervillains of today's high profile healthcare confidenceFBI_coats tricksters.  One of the sources for funding for the HealthCare Overhaul plan (including monies for the EHR programs) is to come from stopping the theft of the approximated $60 billion per year from the Medicare system by these fraud masterminds. 

 

As with virtually all experts in their fields, information is their best weapon.  If you are wondering what you can do to help these heroes of the medical industry prevent theft in the medicare and related insurance industries, the best thing you can do is to limit their access to this resource.  One of our primary functions as your IT management team is to safeguard your information, but our job becomes meaningless without cooperation from our clients. 

           

Password sharing, emails shared with external or public email addresses, and unattended computer terminals are among the most common methods for information collection for these individuals.  While all of these can be monitored or prevented it is the methods that we may not know about that have the greatest chance of success. Social engineering, as it is referred to, is the process of establishing trust or report with a stranger to attempt to gain information that would normally be out of  reach.  This is the most likely plan of attack for potential con-men to employ to gain initial information.

           

While the right type of person can talk their way out of or into virtually any situation, the simple method of asking yourself "Who's asking?" is a very effective tool.  In modern customer service training, students are taught to constantly question whether the person that is requesting the information needs to have access to the information requested.  "Who is asking to know about this?" and "Does this person have a legitimate need for this information?" are questions engrained into modern CSRs.  If at any point the CSR is unsure of how to answer the question, the trained response is to escalate the matter to a higher authority.  While this may not actually be necessary, it does tend to throw off most Social Engineers who are interested in acquiring illicit information.  The threat of a managerial figure is usually enough to dissuade them from asking additional questions.

           

Although we may not encounter the same amount of con-men in the medical industry, the scope and value of their crimes may be quite larger comparatively should they succeed.  As always, we suggest that everyone of our clients keep track of how their information is managed.

 
 
 
 
Digital Extortion: 'Ransomware' Tightens its Grip
 

Hopefully you haven't been the victim, but at the very least you've surely aware of the explosion of malicious software and viruses.   Their names include scareware, ransomware, malware, and rogueware.  Regardless of the name, one thing's for sure; it's a huge headache and a major inconvenience for the end user who becomes infected.

The techniques were dubbed "ransomware" and "rogueware" years ago and are nothing new, however due to more believable tactics and the addition of windows-like error and dialog boxes, there has been a recent explosion in infections.  Unfortunately, the average user is unable to distinguish the Example 1difference from the scareware and legitimate antivirus products.  The scareware looks like fully functional software and in some cases even looks to be incorporated with Windows itself due to the Microsoft Windows like warning messages.  These new malicious applications, although similar, are far more aggressive.  If a computer becomes infected the program will not only recommend a purchase to clean the system, it will lock out other applications and web browsing and will not let the user continue until they pay.

40 percent of all scareware in the past 5 months involved a family of products named "Total Antivirus".  (Example 1) Once infected, it demands that users pay $50 for two years, or $80 for a lifetime license.  Of course purchasing the subscription does nothing to stop future infections, and users report that the initial infection wasn't even removed even after the payment.

Last month, December 2009, the FBI issued new warnings about the broaderExample 2 categories of malicious software termed "scareware" specifically focusing on Pop-up Advertisements.  These programs, which are generally picked up via infected websites or email, install on users' computers and claim to detect viruses or other malware.  The program then offers to do a "full scan" and of course identifies additional infections which it states can be removed for a small payment of anywhere from $25-$50 dollars.  The latest scheme is a malicious program called Data Doctor 2010. (Example 2)  It doesn't actually disable the software or web browser, but instead encrypts the files on the victim's computer forcing them to pay for the decryption.  The FBI estimates that victims have lost over $150 million dollars to scareware and reansomeware in 2009 alone.

Virus and Malware authors have gone to great lengths to improve the look of their applications, including stealing legitimate logos from reputable security firms and technical publications.  Please keep this in mind and remain skeptical of any error messages, virus alerts, and installation dialogs you come across.
 

If an unexpected antivirus dialog box lands on your computer screen, call us as soon as possible while the window is still open at the numbers provided below. 

 

If for any reason you cannot call us immediately, close the window by clicking on the 'x' in the upper-right hand corner or ending the process.  Don't use the "OK/Cancel" buttons in the window as these buttons are often reprogramed to start the installation of the malicious content.

As always call us if you have any questions about these new internet threats.

 
972.892.7245
866.619.4357 
TechTips: Save Early and Save Often
Article2  
Every generation attempts to impart lessons learned from past trials and mistakes.  As the years pass these lessons become more and more specific toward our current way of life.  Members of the video game generation have started their own brand of wisdom, the most famous of which is "save early and save often."  Most of the time this expression, adapted from the bank slogans of yesteryear, is intended to refer to video games in which the game play is exceptionally long (usually games like Final Fantasy or The Legend of Zelda).  It can also however, refer to documents written in word editors, spreadsheets, access databases, or virtually any other type of modifiable file on your computer. This expanded meaning only increases the fundamental truth behind these words.  The expression holds true in virtually every meaning of the words.  With this in mind, we suggest that everyone attempt to live by them when it comes to writing documents on your computer.  I would even go so far as to expand the expression to, "Save Early, Save often, and Save in multiple locations."
 
 To illustrate my new addition to this phrase, I propose the following hypothetical:
 
Imagine that you are working on a very important billing spreadsheet in Microsoft Excel.  The spreadsheet is named
\\your_company_server\a_shared_folder\important _2010.xlsand is stored in the shared folder 'a_shared_folder' on server 'your_company_server'.  As the folder is shared, several other people have access to the folder.  This means that while you are working in the file other people may be able to open and modify the file.  Of course Microsoft has already accounted for this eventuality by instituting a warning message that pops up when the file is in use.  
file in use
 
 
 
 
 
 
 
 
 
 
 
You may have seen this window before already.  Opening up a local copy or the Read Only copy still allows you to modify the document, but not in real-time.   If you are working in the document making the important everyday changes and a fellow co-worker sees this message, they could still destroy all the work that you have worked so hard to accomplish, by choosing the Save As function in MSWord and saving over the file. 
 
In order to prevent situations like this, I suggest that if you are making lengthy detailed changes to the file, you save frequently and make a backup copy of your changes on your local machine until you are sure that the changes have been saved successfully.  While this is not imperative, it is something that may be very helpful to a few unlucky people who have experienced this problem in the past.
 
So remember, Save Early, Save often, and Save in multiple locations!
   
 
CMS has created a "carrot and stick" approach to the Medicare electronic health record (EHR) incentive program.  As part of the American Recovery and Reinvestment Act of 2009 (ARRA), the Medicare "carrot" is an incentive program that offers up to $44,000 over five years to eligible professionals who are "meaningful users" of a certified EHR. 
 
On Dec. 30 the government issued regulations outlining a proposed definition of meaningful use. Not only must a practice implement an EHR product that is appropriately certified, clinicians must also be careful to fulfill all of the meaningful use requirements in order to qualify for the incentive payments.  Compliance must be 100%.  Partial compliance will not qualify a clinician under the regulations. 
And then there's the "stick".  The ARRA includes a penalty for those who do not comply with meaningful use of a certified EHR.  Medicare reimbursement will be reduced for non-complying eligible professionals as follows:
 
  • 1 percent decrease in 2015
  • 2 percent decrease in 2016
  • 3 percent decrease in 2017
  • Up to a 5 percent decrease, beginning in 2019 and beyond
 
The first payment year is 2011 so the time to prepare is NOW.   If your organization has not yet made plans to implement an EHR, time is running out.  Software vendors are feeling the crunch as thousands of physicians rush to comply.   If you have not yet begun to plan your implementation, call MedNetworx at 972-892-7200.  We can assist you with selecting the certified product that is right for your organization, and design an implementation plan that will enable you to meet the requirements of meaningful use.
 
 
 

Article5TechTips: Spam Management
 
MednetwoRx Feature update: Titan Spamwall
 

So in the last issue of the newsletter we mentioned the replacement email spam filter that is now in place, SpamTitan.  In order to access things that may have been captured by this filter the following instructions should help you access your section of the AntiSpam device.

As always, if you have any questions about the device or its operation, please contact the MedNetwoRx Technical Support line at 866.619.4357 

SpamTitan: First Time Use

 

1.       Using the web browser of your choice, navigate to

http ://192.168.237.76/login.php SpamTitan_logo

 
 
 
 
 
 
 

2.

      
Click the "Forgot your Password?" link.

 

3.       Type in your email address in the space provided, then click the Send button.

 

4.       Check your email, and when the following email arrives, copy the given password into the initial website.

 

5.        From the initial view, use the drop down menu to select blocked_email_typesone of the options for types of blocked emails:

  

 

 

6.       Click Run Query.  Your results should display below.

 

7.       For further information concerning specific settings and configurations with this Spam Firewall, please call the MedNetwoRx Helpdesk.



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PQRI Feedback Report
 
Individual Eligible Professionals ( EP's) can now requst their PQRI feedback reports by calling their respective carrier or A/B MAC Provider Contact. The reports are per the EP's individual NPI number.  This means EP's who are part of a group can access their individual reports.   Reports available currently are the PQRI 2007 Re-run and PQRI 2008 Feedback Reports. E-RX feedback reports for data submitted in 2009 will be available in late 2010.

 

The Eligible Professional will be asked for an email address when they call to request the reports and the report will be e-mailed within  30 days of the request.  If no report is available, the provider will receive an email notification.

 

If you are requesting information based on TIN or Group Practice you are still required to access the report via the PQRI portal after first registering with IACS.  Once you have received your id and password you will be able to access your feedback report on line through the secure portal. 

 

The portal site is http://www.qualitynet.org/pqri

 
DC_migration
 
  
How the Phone System WoRx
Article4
Last year brought many changes to our hardy little company, tomorrow promises more still. One of the biggest changes of last year was our new phone system.  We would like to take this opportunity to explain the updates made to the phone system and how they work.
 

While our intention is to eventually put in place an actual IVR (Interactive Voice Response), we have in the interim stuck with our tried and true touchtone interface, but with some additional call queues added.  These new queues are referred to as 'skills,' in reference to the fact that they are meant to separate calls by category to assign them automatically to someone with the correct abilities to handle the call.

 

"Thank you for calling MedNetworx.  All of our agents are currently assisting other customers..."

 

You may have noticed that when calling in you are asked to select the type of problem that you are experiencing.  When you select the answer to this prompt, the phone system automatically puts you into the most appropriate queue for it.  This alone seems enough to deal with the constantly changing needs of the day's myriad issues; we have also configured a method to help people who may need an immediate response to issues.

 

"Thank you for calling MedNetworx.  The HelpDesk is currently closed..."

 

Certain departments in the phone system have an automatic call forwarding option.  Thusly in the event that no one is available in that particular department (in spite of the fact you may be dialing directly to them), the incoming call will automatically be answered by our Technical Support line.  That means that in the afterhours period of the day, you will be the most likely to receive an immediate response if you call the main Technical Support line.  As before if the Technical Support line is also closed, we have an on-call team that will be able to respond to your emergency type issues within one hour of the call.

Delay Tactics: 60 Day Winter Freeze
 
 
House postpones 21.2 percent cut, passes 60 day freeze
 

The House of Representatives has postponed the 21.2 percent reduction to Medicare physician payments that was scheduled to take effect Jan.1. The House included an amendment to the 2010 Defense Department appropriations bill, HR. 3326 that freezes Medicare payments at their current levels until Feb. 28, 2010. The bill passed by a vote of 3950 in In the meantime a filibuster is expected which may cause delays in consideration of the bill.

 

CMS delays instruction on date of service for diagnostic tests; place-of-service instruction effective Jan. 1

In response to concerns brought by the Medical Group Management Association (MGMA), the Radiology Business Management Association and others, the Centers for Medicare & Medicaid Services (CMS) has delayed instructions to its contractors on the date of service (DOS) to be used for diagnostic tests.

As reported in the Dec. 2 MGMA Washington Connexion, CMS released instructions to its contractors on the DOS and place of service (POS) for the professional component or interpretation (PC) and technical component (TC) of diagnostic tests. The instructions direct CMS contractors to require the actual DOS that the PC of a test is performed on the claim, instead of the current policy of having the DOS of the TC serve as the date for both the PC and TC of the test. CMS also instructs contractors to require the ZIP code of the location where the PC was performed and provides clarifying information for the use of various POS codes, including "home," "office," "ambulatory surgery center," "hospital outpatient," "temporary lodging" and "other."

After discussions with the agency, CMS agreed to delay the DOS instruction until July 1. The POS instruction was not delayed and became effective on Jan. 4. The transmittal with the updated effective date will be available on the CMS Web site.

CMS eliminates consultation codes - FAQs, crosswalk and guidance available

In the final 2010 physician fee schedule, the Centers for Medicare & Medicaid Services (CMS) eliminated the use of all consultation codes (inpatient and office/outpatient codes for various places of service except for telehealth consultation G-codes) on a budget-neutral basis. Instead, CMS increased the work relative value units (RVUs) for new and established office visits, as well as initial hospital and initial nursing facility visits. Recently, CMS released Transmittal 1875 and MLN Matters 6740  which provides guidance to practices on how to bill for services for Medicare Part B patients now that consultation codes have been eliminated. CMS announced that the modifier to distinguish the admitting physician from other physicians who may furnish care is "-AI." The admitting physician should append the "-AI" modifier along with initial visit codes to their claims while other physicians who perform initial evaluations should only bill the appropriate evaluation and management (E/M) code. CMS instructs providers to select the appropriate E/M codes based on the content of services provided and not the level of documentation.

According to agency, documentation should merely support the level of services provided. CMS advises practices to take time and/or controlling factors into consideration when determining the level of service provided. In this transmittal, CMS also clarifies billing procedures for:

  • Observation services;
  • Inpatient hospital care;
  • Emergency departments; and
  • Nursing facility services
 
Important changes to eRX program for 2010
The final  ruling for the 2010 eRx Incentive Program has been released and information can be found on the CMS website: 
 
http://www.cms.hhs.gov/ERXincentive/.
 
Below you will find a summary of the ruling and important changes to the reporting for 2010.  Please take time to educate your staff on these 2010 changes.
 
For those of you who are successful e-prescribers and have incorporated e-prescribing into your daily workflow , please know that you can continue to e-prescribe on every patient but only need to report to Medicare using these guidelines to reach your incentive in 2010.
 
To be considered a successful electronic prescriber for the 2010 eRx Incentive Program and potentially qualify to earn a 2.0% incentive payment for the 2010 eRx Incentive Program, an individual EP must report the eRx measure for at least 25 unique electronic prescribing events in which the measure is reportable by the EP during 2010.  This is a big change from 2009 reporting where 50% of your Medicare patients had to reported on.  
 
To participate in the 2010 eRx Incentive program, you must continue to use a qualified eRX system and can submit information on the one eRX measure one of 3 different ways:  (1) to CMS on their Medicare part B claims, (2) to a qualified registry, or (3) to CMS via a qualified electronic health record (EHR) product. Additional information on the registry-based or EHR-based reporting mechanism for the eRx Incentive Program can be found on the CMS website using the link above.
 
Beginning with the 2010 eRx Incentive Program, a group practice may also potentially qualify to earn an eRx incentive based on the group practice meeting the criteria for successful electronic prescriber specified by CMS. This is in place of individual reporting. As a group you have to e-prescribe successfully 2500 times and also participate in GROUP PQRI. The Group requirements and instructions for submitting the self-nomination letter can be found on the CMS website.
 
A letter must be sent to  nominate yourself to participate in the Group incentive.
 
For successful reporting under the 2010 eRx Incentive Program, only one (eRx G-code) should be reported.
 
  •         G8553 - At least one prescription created during the encounter was generated and transmitted electronically using a qualified eRx system.
 
The eRx G-code must be reported:
  • on the same claim as the approved covered service code. 
The eRx G-code must be submitted with a line-item charge of zero dollars ($0.00) at the time the associated covered service is performed:
  • The line item charge should be $0.00.
  • If a system does not allow a $0.00 line-item charge, a nominal amount can be substituted - the beneficiary is not liable for this nominal amount.
  • Entire claims with a zero charge will be rejected. (Total charge for the claim cannot be $0.00.) 
  • eRx line items will be denied for payment, but are passed through the claims processing system to the National Claims History database (NCH), used for eRx claims analysis. EPs will receive a Remittance Advice (RA) which includes a standard remark code(N365). N365 reads: "This procedure code is not payable. It is for reporting/information purposes only." The N365 remark code does NOT indicate whether the eRx G-code is accurate for that claim or for the measure the EP is attempting to report. N365 only indicates that the eRx G-code passed into NCH.
 
Claims may NOT be resubmitted for the sole purpose of adding or correcting an eRx code.
 
If you have any questions on the new 2010 incentives or need assistance in getting stared e-prescribing please contact our technical support line at 972-892-7245 and a clinical solutions team member will contact you.
 
We all hope that this new decade is even more successful and profitable for us all than the last.
Sincerely,
 

MedNetwoRx
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